FAQ

We specialize in premium hydrofoil and kiteboarding equipment including foil boards, inflatable kites, hydrofoil parts, harnesses, and all essential accessories for your water adventures. Our product range covers everything from beginner gear to professional-level equipment.

Our hydrofoil boards range from beginner-friendly models with more stability to high-performance boards for advanced riders. Consider your weight, riding style, and typical water conditions. Feel free to email our rider-experts at [email protected] for personalized recommendations.

Absolutely! Every product in our inventory is tested by our team of rider-experts in real conditions. This hands-on experience helps us provide accurate recommendations and ensures we know exactly how to protect your gear during shipping.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are processed through our encrypted payment system for your protection.

Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your complete payment details on our servers.

Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

All orders ship from our warehouse in Westmore, US (42 Lake Lane). Processing typically takes 1-2 business days (3 days during peak season May-August). We carefully prepare each order with professional-grade packaging to protect your equipment.

We offer two shipping methods:
Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

We ship globally to most locations, excluding some remote areas and parts of Asia due to complex import regulations for watersports equipment. Our checkout system will automatically confirm if we can ship to your address.

International customers are responsible for any customs duties, taxes, or import fees (typically due upon delivery). For European customers, VAT is included in your order total. These fees vary by country and are beyond our control.

We offer 15-day returns from the delivery date. Items must be in original, unused condition with all packaging. Return shipping is the customer’s responsibility, and custom/special order items cannot be returned.

Email [email protected] with your order number and reason for return. We’ll provide return instructions. Please note we cannot process returns without prior authorization.

Refunds are processed within 5 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Shipping costs are non-refundable.

Our rider-experts are here to help! Email [email protected] with any technical questions, setup advice, or recommendations for your specific conditions and skill level.

Warranty coverage varies by manufacturer. Most of our hydrofoil and kiteboarding equipment comes with at least a 1-year manufacturer’s warranty against defects. Contact us for specific product warranty information.