At WINDRIFT, we stand behind our premium hydrofoil and kiteboarding gear with confidence. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to get you back on the water with the right equipment.

Returns & Exchanges Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Items must be unused, in original condition, and with all tags attached
  • Original packaging must be intact and included
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Build A Bar Workshop custom orders (due to personalized configurations)
  • Harness Accessories that have been opened or used
  • HitchSafe security devices (once activated)
  • Any products showing signs of use, wear, or damage

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear WINDRIFT Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details: Product Name: Reason for Return/Exchange: Preferred Resolution: (Refund/Exchange for [specific product]) I confirm that the item(s) are unused and in original condition with all packaging intact. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Our team will respond within 1-2 business days with:

  • Return authorization (if approved)
  • Shipping instructions
  • Return mailing address

Step 3: Ship Your Return

Package the item securely in its original packaging and ship to the provided address. We recommend:

  • Using a trackable shipping service
  • Insuring the package for its full value
  • Retaining your shipping receipt until the process is complete

Step 4: Processing Your Return

Once received, our team will inspect the item(s) within 3-5 business days. You’ll receive email notification when:

  • Your refund has been processed
  • Your exchange is being shipped
  • If there are any issues with your return

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Process

For exchanges, please specify your preferred replacement item in your initial request. We’ll ship your new item once the return is received and approved. If your exchange item is of higher value, we’ll contact you to arrange payment of the difference.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a prepaid return label if needed
  3. Receive a replacement or full refund at no additional cost

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees/duties for returns are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
WINDRIFT Sales Store
42 Lake Lane, Westmore, US 05860

We appreciate your trust in WINDRIFT for your hydrofoil and kiteboarding adventures. Our goal is to ensure you’re completely satisfied with every purchase, so you can focus on riding the wind and waves with confidence.