Shipping Policy

At WINDRIFT, we’re passionate about getting you on the water with premium hydrofoil and kiteboarding gear. Our straightforward shipping and returns policies ensure you can shop with confidence and focus on your next adventure.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to meet your needs:

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import duties.

Returns & Exchanges

We stand behind our premium gear with a 15-day return policy for most items. If you’re not completely satisfied, we’ll make it right.

Eligibility

To qualify for a return or exchange:

• Request must be made within 15 days of receiving your order
• Items must be unused and in original condition
• All original tags and packaging must be included
• A copy of your order confirmation is required

Return Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Product name and reason for return/exchange
• Your preferred resolution (refund or exchange details)
• Confirmation that items are unused with original packaging

Step 2: Receive Authorization

We’ll respond within 1-2 business days with:

• Return authorization (if approved)
• Shipping instructions
• Return mailing address

Step 3: Ship Your Return

Package items securely in original packaging and ship to the provided address. We recommend:

• Using a trackable shipping service
• Insuring the package for its full value
• Retaining your shipping receipt

Step 4: Processing

We’ll inspect returned items within 3-5 business days of receipt. You’ll receive email notification about:

• Refund processing
• Exchange shipment
• Any issues with your return

Refund Information

Approved refunds will be processed to your original payment method within:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the replacement item.

Exchange Process

Specify your preferred replacement item in your initial request. We’ll ship your new item once the return is approved. If exchanging for a higher-value item, we’ll contact you to arrange payment of the difference.

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at [email protected] with photos
• We’ll arrange a prepaid return label if needed
• Receive a replacement or full refund at no additional cost

International Returns

For customers outside the United States:

• Return shipping costs are your responsibility
• Customs fees/duties for returns are non-refundable
• Mark packages as “Returned Goods” to avoid additional charges

Thank you for choosing WINDRIFT for your hydrofoil and kiteboarding adventures. We’re committed to your complete satisfaction so you can focus on riding the wind and waves with confidence.